Medtronic Jobs

Careers That Change Lives

Written in 1960, our Mission dictates that our first and foremost priority is to contribute to human welfare. Over a half-century later, the Mission continues to serve as our ethical framework and inspirational goal for our employees around the world.

Join our Service and Repair team, providing a key point of contact and coordination for Medtronic’s Service and Repair activities.

A Day in The Life

As the Service Coordinator, you will be responsible for a variety of tasks, ensuring your customers’ needs are met. Based onsite in our Singapore Commercial office, you will work closely with the Service and Repair team members and various internal and external customers. As part of a culture of continuous improvement, you will be involved on projects and initiatives that further drive outstanding customer outcomes.

Your key responsibilities include:

• Calibration and Maintenance Program Management

• Vendor Management: Handle New Vendor Creation and Managing existing Vendors (Purchase Orders to Payment)

• Be a key contact to customers for all service-related customer calls and emails

• Contract Management

• Following up on outstanding purchase orders

• Loan Pool Management

• Providing administrative support for the service function. Some manual handling may be required.

Must Have: Minimum Requirements

• Minimum of 2 years of relevant experience

Your Profile

• Previous customer service experience

• Knowledge on ServiceMax, Salesforce and SAP - highly desirable but not essential – on the job training will be provided

• Previous experience scheduling and prioritising work is desirable

• A proactive and self-starting attitude

• Strong attention to detail and strong analytical skills

• Excellent time management

• Strong planning and organisational skills

• Outstanding communication skills

• Strong teamwork abilities

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

What We Offer

We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:

• Our global well-being program supports your physical, emotional, social and financial well-being.

• Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.

• Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance.

• We have generous employee referral programs, employees stock purchase plan, leave benefits, and more!

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.